Quality Management

Instructions
Total Quality Management provides a way for the company to improve its sustainability, reduce production time, lower costs, and increase product demand. You have now completed one round of the simulation with Total Quality Management as a component. Based on the results from Round 4, write a 2 to 3-page report that you would show to management:
 Write a one-paragraph summary of Total Quality Management using this week’s course readings and supplemental readings.
 Determine which initiatives you invested in (identify and describe the specific initiatives and your level of investment) regarding the TQM strategies that you used in Round 4.

 Determine the results of those investments. The Courier report will show percentage improvements; what do those translate into dollar savings? Was the investment worthwhile? Be specific! Finally, what would you change for the next round?
Length: 2 – 3 pages, not including title page and references
References: Supplement this weeks’ readings with a minimum of one additional scholarly article.