Cultivated a Customer Culture
This paper requires to synthesize and generalize analysis and recommendations into a successful quality model. You will access to Baldrige Performance Excellence Program website and learn from organizations who have achieved world-class performance levels at http://www.baldrige.nist.gov/Contacts_Profiles.htm. Baldrige is the United States national quality award from the President. These award recipients are categorized by sectors; education, healthcare, manufacturing, Non-profit, services, and small business.From this provided website, you will select healthcare organizations awarded in 2015, 2016, or 2017 that you’re interested to learn about for your assignment. The detailed information of each award recipient is located in the “Award Application Summary”, PDF file. (http://patapsco.nist.gov/Award_Recipients/index.cfm)1. What sets successful companies apart from unsuccessful companies?2. Are successful companies more agile in the marketplace?3. Have they cultivated a customer culture?4. Is their quality a differentiator?5. Have they embraced lean manufacturing or a zero-defect perspective?6. What are the success factors that set them apart?7. What success factors do all of the companies have in common?8. What success factors could be applied to make them even more successful?9. What model could be developed (flowchart, decision tree, fishbone diagram) that would guide companies towards continuous improvement based on your research?In your final product, you will indicate the name of the selected organization and year of award recipients, provide brief company demographic data, and answer the questions above. The paper should be within 5-6 pages (double space, Time NW).For more information on Cultivated a Customer Culture check on:https://en.wikipedia.org/wiki/Culture
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