You are the Executive Housekeeper for an 800-room high-end hotel in New York City. You saw a news report about undercover reporters checking into hotel rooms and testing
the rooms for cleanliness. You want to evaluate your housekeeping department to make sure your housekeepers
are meeting hotel standards for cleanliness. Evaluate your quality control program in the housekeeping
department in 700 to 1,050 words.
Describe your quality control program for room cleanliness
Explain how you will test the success or failure of your program
Explain service recovery and how you will address customer complaints about cleanliness
Describe how workforce planning and optimization will impact your program
Describe how your program will impact the hotel’s profit margins
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