You are the Executive Housekeeper for an 800-room high-end hotel in New York City. You saw a news report about undercover reporters checking into hotel rooms and testing


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the rooms for cleanliness. You want to evaluate your housekeeping department to make sure your housekeepers

are meeting hotel standards for cleanliness. Evaluate your quality control program in the housekeeping

department in 700 to 1,050 words.

Describe your quality control program for room cleanliness

Explain how you will test the success or failure of your program

Explain service recovery and how you will address customer complaints about cleanliness

Describe how workforce planning and optimization will impact your program

Describe how your program will impact the hotel’s profit margins

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