Choose the Right Communication Channel

Assume the role of Jaclyn (from the chapter case prior to writing an angry email). She has just had a conversation with Haniz about developing a new website. Jaclyn feels that Haniz dominated the conversation and didn’t allow her to express her ideas. She thinks the plan to develop the website is incomplete because it doesn’t involve the integration of social media. She wants to approach Haniz and discuss the web development plan in more detail. However, she doesn’t know how to start the conversation. She is just an intern. Haniz technically isn’t Jaclyn’s boss, but she is the lead person on the web development project.

What would be the best communication channel for this discussion under each of the following circumstances? You may select more than one communication channel or even a combination of communication channels. Defend each answer with a discussion of richness, control, and constraints.

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A. Haniz is in her office with the door open.

B. Haniz is in her office with the door closed, and she is not taking calls.

C. Haniz is out of town for two weeks.

D. Jaclyn is out of town for two weeks.

E. Jaclyn is nervous and uncomfortable about approaching Haniz.

F. Jaclyn thinks Haniz doesn’t want to complicate the project by focusing on social media.

G. Haniz has a green MVS (see Chapter 2 for a description of MVSs) and Jaclyn has a blue MVS.

H. Jaclyn has a red MVS and Haniz has a hub MVS.

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