Emotional Intelligence

Create a 6-9-page analysis and reflection on why emotional intelligence is a key competency for health care and its role in promoting teamwork and collaboration.

Introduction
This assessment is dedicated to emotional intelligence (EQ). Emotional intelligence was pioneered by Daniel Goleman and has four main components: self-awareness, social awareness, self-management, and relationship management (Daft, 2015). Emotional intelligence is loosely defined as an individual’s ability to “perceive, identify, understand and manage emotions in self and others” (Daft, 2015, p. 146). Experts argue that emotional intelligence is a better predictor of successful decision making and interpersonal relationships than cognitive intelligence, or IQ (Daft, 2015).

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Additionally, emotional intelligence is now recognized as a critical factor in leadership development. Your work on this assessment will build on the completion of a personal leadership assessment that examines five critical domains from a high level that you have already completed in the first assessment. You will look specifically at emotional intelligence. By completing this assessment, you will evaluate your EQ and explore the role that EQ plays in successful leadership.

Reference
Daft, R. L. (2015). The leadership experience (6th ed.). Stamford, CT: Cengage.

Demonstration of Proficiency
By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:

Competency 1: Assess one’s leadership style in a professional setting.
Discuss the different elements of emotional intelligence.
Analyze the reason for health care leaders to develop their emotional intelligence skills.
Competency 2: Explain cultural competence and its relevance to health care management.
Establish the impact of emotional intelligence on cultural competence in health care organizations.
Evaluate personal competence with regards to emotional intelligence.
Discuss how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.
Competency 3: Analyze communication styles and its impact on teamwork and collaboration.
Explain the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.
Competency 4: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with health care professionals.
Demonstrate effective communication through writing and proper use of APA style.
Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.
Preparation
This assessment is based on the media piece in the Vila Health: Emotional Intelligence activity. Be sure you have worked through the scenario before you start this assessment.

DNP Role Presentation

Instructions
This assessment has three main parts, a discussion of the different elements of emotional intelligence as it relates to the scenario from the Vila Health media piece, a self-evaluation of your current state of emotional intelligence, and an analysis of the impact and benefits of health care leaders being competent with regards to emotional intelligence.

Part 1: Elements of Emotional Intelligence
Relevant Scoring Guide Criteria:

Discuss the different elements of emotional intelligence.
Demonstrate effective communication through writing and proper use of APA style.
Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.
For this first part of your assessment, discuss the scene and what happened between Christina Robledo and the two nurses. You can draw upon your answers to the question from the media piece, as well as consider the following:

Do you feel the nurses demonstrated strong emotional intelligence in their communications with Christina? Why or why not?
What are the key elements of emotional intelligence that were demonstrated in this scenario?
Which key elements of emotional intelligence were lacking from the scenario?
How might the scenario have turned out differently if these elements had been demonstrated?

Part 2: Emotional Intelligence Self-Evaluation
Relevant Scoring Guide Criteria:

Evaluate personal competence with regards to emotional intelligence.
Demonstrate effective communication through writing and proper use of APA style.
Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.
The second part of the assessment will focus on a brief self-evaluation of your current state with regards to emotional intelligence. Consider the following after using the elements of emotional intelligence from the resources in this course, your personal research, and the ones you applied to your discussion of the Vila Health media piece:

Reflect on your interaction with others
Do you feel you are able to identify and understand others’ emotions?
Are you able to control your emotions when dealing with others?
Which specific elements of emotional intelligence do you feel are the strongest in you?
Which elements of emotional intelligence would you like to improve?

Part 3: Impact of Emotional Intelligence for Health Care Leaders
Relevant Scoring Guide Criteria:

Analyze the reason for health care leaders to develop their emotional intelligence skills.
Explain the impact of emotional intelligence on relationships and communication effectiveness in health care organizations.
Establish the impact of emotional intelligence on cultural competence in health care organizations.
Discuss how emotional intelligence promotes teamwork and collaboration in culturally diverse organizations.
Demonstrate effective communication through writing and proper use of APA style.
Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.
This third and final part of the assessment requires you to analyze the need, impact, and benefits of health care leaders being competent with regards to emotional intelligence. As you work to address the scoring guide criteria relevant to this section consider the following:

Describe the elements of emotional intelligence and explain why it is important for health care leaders to develop their skills in each area.
Thinking back to the Vila Health media piece, if you were one of the nurses, how could you have communicated differently with Christinato to acknowledge her concerns and her emotions?
Are there any specific examples from your professional or personal life where you have utilized your emotional intelligence to improve communication with others?
Either in relation to the Vila Health media piece or your professional practice and career(I’m a Front office supervisor), how does an organization’s culture impact visibility or need of emotionally intelligent leaders and individuals.
How does an emotionally intelligent environment impact professional practice and personal interactions within an organization?
With regards to either the Vila Health media piece or your professional practice and career, how can emotional intelligence be used to improve teamwork and collaboration?
How might one be able to tell if teamwork and collaboration are valued at an organization?
Additional Requirements
Structure: Include a title page and a reference page.
Length: 6–9 pages, not including the title and reference page.
References: Cite at least three current scholarly or professional resources.
Format: Use APA style for references and citations.
You may wish to refer to the following APA resources to help with your structure, formatting, and style:
APA Style and Format.
APA Paper Tutorial.
APA Paper Template.
You may use the first person for the portions of your reflection where it is appropriate to do so.
Font: Times New Roman font, 12 point, double-spaced for narrative portions only.

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