Operations Management

A briefing report addressing a current operations management process/topic that is an issue for customers of a local SME. Within the report, you are to provide evidence of your investigations into the issue, identify the challenges that the issue poses and propose relevant solutions/recommendations that are relevant and appropriate to the evidence presented.

Your target audience will be senior management personnel of the local SME. Within your briefing report, they will want to see evidence of current research, both industry related as well as relevant academic research.

• Within your report there is also a focus within the field/industry that you are studying as part of your course (i.e. the company and report must be related to Operations Management & Quality Management).
• The briefing report is written in such a way that it will be of interest and relevance to the sector(s) as a whole.
• The company you choose is not one that you have used within previous assessments, nor an issue you have previously investigated, for any other Level 4 or 5 assessments.

Specifically you will need to include the following:
• An understanding of how to identify company stakeholders and their requirements
• An understanding of how to apply and improve quality standards within the company
• A description of how a quality audit should be conducted within the company
• An understanding of how to promote continuous improvement & change within the company