The Department’s “Know-it-all

Instructions: Read Case: The Department’s “Know-it-all” found at the end of Chapter 9.

You will answer the following questions in essay format using level headers to identify each question (do not write out each question). There is no word minimum for these questions – however, your responses must be meaningful and provide concrete thought. Avoid the use of 1st person in your response. Use of outside supporting resources is encouraged. NO ATTACHMENTS PLEASE (copy and paste into discussion board).

1. If Willis does, indeed, act a though he has all the answers, what can Glen do to encourage modification of this attitude?

2. If you were Willis, how should you best proceed in applying your newly acquired knowledge of management? Explain and provide an example.

3. What are the possible reasons behind Glen’s growing aggravation with Willis? List a few possible reasons and comment on the validity of each.